Cassia in the News

2024 Pinnacle Customer Experience Award seal

2024 Pinnacle Customer Experience Award

Prairie Pointe Assisted Living is proud to announce that we have received the 2024 Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Prairie Pointe Assisted Living for your outstanding work! This highlights the level of service we provide to residents in Bismarck, ND.

We were recognized as Best in Class in the following categories:

Assisted Living:

  • Overall Satisfaction
  • Personal Care
  • Variety of Food/Menu Choices
  • Quality of Food
  • Cleanliness
  • Response to Problems
  • Dignity and Respect
  • Communication
  • Activities
  • Move-in Process
  • Individual Needs
  • Recommend to Others
  • Overall Customer Experience

About Pinnacle Quality Insight:

Throughout 2023, Prairie Pointe Assisted Living residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Prairie Pointe Assisted Living in multiple categories.

About Us:

Prairie Pointe Assisted Living is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.